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    Operations & People

    Jones Soda Taps Cue as Interim CFO

    Jones Soda appointed an interim chief financial officer September 12.  Jennifer Cue will return to her CFO post after leaving the company to spend time outside the United States

    New Events, Features for Hospitality Management Increase Appeal of IHMRS 2011 Attendance

    New features and events hitting the 2011 International Hotel, Motel + Restaurant Show (IHMRS) will increase the appeal of attendance for hospitality folks.

    IHMRS 2011 Show Manager Lynn White Talks Value-Added Education, Exhibits in NYC

    The International Hotel, Motel + Restaurant Show (IHMRS) exhibits come to Manhattan's Javits Center November 13-November 15 once again this year. Whether hospitality and restaurant professionals are looking for networking opportunities

    Fast Casual Cosi Searches for New Chief as Hyatt Moves On

    Fast casual operator Cosi reported that Mark Demilio, chairman of the Board of Directors, will be the interim chief executive for the company, effective immediately. This follows today's resignation

    CFO O'Brien Leaves Jones Soda for Coffee Biz

    Jones Soda Co. said its Chief Financial Officer, Michael O'Brien, had resigned.  A search for a replacement had been initiated. Seattle-based Jones is a supplier in the 'premium soda' category and has

    Q&A: How Lime Fresh Mexican Grill's CEO Keeps the Concept 'Hip'

    When Ruby Tuesday was getting ready to make its Lime Fresh Mexican Grill® master licensing announcement last September, Lime Fresh was a regional Mexican-style eatery with eight locations in Florida, known for its passion, cool brand and atmosphere, but with little notoriety.

    Former Quiznos Exec Tapped as International COO for Popeyes

    Popeyes' parent, AFC Enterprises, has hired Andrew (Andy) Skehan as its International COO (chief operating officer). Skehan has a broad-based restaurant expertise, mostly in operations,

    Former Revlon Marketer Joins Petrus Brands as Marketing EVP

    Petrus Brands has hired Gloria Garrett as Marketing executive vice president (EVP). Atlanta-based Petrus is parent of the Shane's Rib Shack and Planet Smoothie concepts.

    New Boston Food Truck Spots to Speed Local Hype Starting July 13

    According to the City of Boston Redevelopment Authority, Mayor Menino expanded the new food truck vending initiative with 15 permanent locations in several neighborhoods.

    Food Trucks to Cement Their Presence in New England

    Recent regulatory moves in Boston, spearheaded by City Councilor Mike Ross, have led to a more permissive attitude in the city, opening up commerce for a plethora of mobile food operations that will hit Boston's neighborhoods, and are already debuting at the Rose F. Kennedy Greenway and City Hall Plaza, within the next few days.

    Focus Brands Lands John Barber as Franchise Sales SVP

    Focus Brands hired John Barber as Senior Vice President (SVP) of Franchise Sales. The 25-year multi-talented restaurant veteran will oversee new business development for the 3,300-store Focus Brands franchisor.

    Swipe Fee Reform Prevails as Delay Amendment Fails to Pass, NRA and NRF Celebrate

    The New York Times reported that the Senate did not pass the Tester-Corker Amendment June 8 to delay swipe fee reform. The amendment needed 60 votes to pass and it garnered only 54 votes. The reform in debit-card fees arose last year from the Dodd-Frank finance reform.

    NRA Show 2011 Showcases Hot Products Worthy of a Shout Out

    Foodservice products and technology, from the small to gargantuan—such as Armenco's Catering & Mobile Kitchen trucks—were featured at the National Restaurant Association's (NRA) Restaurant, Hotel-Motel Show 2011 in Chicago. In addition to touting 'old stand-bys, like Minute Maid-inspired smoothies and Ecolab

    McDonald's Taps Coffing as Corporate Relations SVP

    McDonald's Corporation has promoted Bridget Coffing, currently Vice President of Global External Communications, to Senior Vice President of McDonald's Corporate Relations.  

    For Restaurants, Building an Inclusive Culture Requires Top-to-Bottom Thinking

    Creating and fostering a spirit of inclusion within a restaurant company requires more than just good will. As it turns out, promoting a culture that is inclusive and seeks to benefit from the thoughts, experiences, differences, and best practices from all employees and stakeholders requires DNA that starts at the top.

    New England Food Show 2011 Attendance, Attitude, Benefitted from Positive Buzz and Social Media

    The New England Food Show (NEFS) 2011's buzz, vibe and attendance this year seemed to be on the rise. NEFS is a conference that is sponsored by the Massachusetts Restaurant Association (MRA), a New England state restaurant education

    NEFS 2011 Education Session on Opening and Expanding Restaurants Stirs Up Fine Points

    The New England Food Show 2011 (NEFS)  was a valuable conference for  networking, product sampling and procurement. But the conference’s strongest offering was its education piece, especially evident in the session Opening, Operating, and Expanding Your Restaurant Business,

    For QSR Chains like McDonald's, Leadership Drives Progress Toward Inclusive Cultures

    The increasing success of QSRs that champion diversity, and the lessons of diversity experts alike, point to two main factors that build global diversity awareness within an organization: top-level leaders have to be as on board with diversity as salespeople, and

    Chipper Is the Outlook for Restaurant Industry Says NRA

    The 2011 forecast is upbeat according to the National Restaurant Association's (NRA) 2011 Restaurant Industry Forecast: Inside the Mind of Today's Consumer. According to the report, industry sales are projected to increase to $604.2 billion in 2011

    International Restaurant & Foodservice Show of New York Presents Two Premier Events

    NEW YORK --The 2011 International Restaurant & Foodservice show of New York, held Feb. 27-March 1 at the Jacob J. Javits Center in New York City, includes two premier events: the first 2011 Foodservice Council for Women, and the return of the Japan Pavilion.

    Dapore: Hire, Retain, and Develop the Best of Gen Y [Expert Corner]

    Quick Serve Leader's Expert Corner continues to provide useful QSR information from a fresh, focused perspective. Why is Generation Y so important to the QSR workforce? What systems and processes can elevate restaurant selection of candidates to a new level? In this installment, Nate Dapore, president and chief executive officer of PeopleMatter, expands on these topics.

    Mass. Restaurant Association Sees Key Role as Advocacy for and Training of Restaurateurs

    Additional 2011 Efforts Focus on Segment-specific Benefit Programs

    Janine Harrod, the Massachusetts Restaurant Association's (MRA) director of government affairs, spends countless hours of her day responding to questions from MRA members about legislation impacting their business.